Returns & Exchanges

At Velotric, we want you to be fully satisfied with your ride, which is why we offer a 14-day return window for all e-bikes in their original condition. Whether you need an exchange or a full refund, our team is dedicated to getting you back on the road as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Bike

  Carefully disassemble your e-bike and place it back in its original manufacturer packaging, ensuring all tools, chargers, and manuals are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to the box and drop it off at an authorized carrier location or schedule a professional pickup.

• 4.
  Inspection and Refund

  Once our technicians verify the bike's condition at our warehouse, we will process your refund or ship out your exchange within 5-7 business days.